Troubleshooting
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What can I do in case my video or audio stutters?
Please check if your VPN connection is closed. This will free up valuable bandwidth.
An ethernet cable connection generally is more stable and faster than Wifi. If you cannot avoid using Wifi, you should try to shorten the distance between your computer and the router.
Close all other applications to lessen the strain on your bandwidth and hardware.
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People have trouble understanding me. What can I do?
Using a headset is always preferable to factory built-in microphone solutions. It reduces unwanted noise and allows for a more stable and clear transmission of your voice.
Also make sure to maintain heightened discipline while talking. Things that help: a moderator who decides when to speak, muted microphones when they are not needed.
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How can I test my video output?
In the settings of the client you can control the video output.
A manual can be found here: https://support.zoom.us/hc/en-us/articles/201362313-Wie-kann-ich-mein-Video-testen-
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My camera does not work. What can I do?
In case your camera picture does not show up, there are several things you can try to do. Please refer to: https://support.zoom.us/hc/en-us/articles/202952568-Mein-Video-meine-Kamera-funktioniert-nicht