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Humboldt-Universität zu Berlin - Computer and Media Service

Password forgotten

What do you do if you have lost your password for your HU account?

Unfortunately, passwords to an HU account occasionally stop working. Because we only store all our users’ passwords in an encrypted format, we are unable to retrieve your password.

In order for you to be able to access your HU account again, we have to give you a new password. Please note that we are unable to give you the new password over the phone or even via e-mail. We have to really be certain that you are the only to receive this password.

Users of the University Library who do not belong to the Humboldt University, please contact the service counters of the UB.

Staff Students
If you can be reached via the internal mail service, we can send you a new password in a letter personally addressed to you. For this please contact the User help desk.

A password that you get by us is only for changing activ. After you change it you can use it for authentication

You can also have a new password created at the User help desk if you attend in person. For this to happen, you have to prove your identity with an identity card or passport.
You can then create a new password just like when setting up an account.