Humboldt-Universität zu Berlin - Videoconferenceservice

Humboldt-Universität zu Berlin | Computer and Media Service | Videoconferenceservice | FAQs | I am getting the error 1007. What do I do?

I am getting the error 1007. What do I do?

Please go through every point listed here, and check after every step if the error persists.

  • Reconnect to the BBB conference.
  • Restart the browser.
  • Update your browser.
  • Delete cache and cookies in your browser.
  • Delete the audio security permissions in your browser. Then restart the browser and set the permissions anew, if asked by the browser to do so.
  • Use a different browser.
  • Check if a VPN connection is established. If so, disconnect it and sign-in to the BBB session again.
  • Check if you are inside a special network (e.g. Verwaltung, Charité). If yes, please contact the person responsible for the IT for this location and inform him/her about the issue. It might be, that certain ports have to be unlocked, in order for BBB to be able to run smoothly (to the TURN server 3478, from the TURN server to the BBB server 32769-65535).